Privacy Policy

Last updated: 23 September 2026

Summary: We collect only what we need to provide our services. Your data is stored securely, never sold, and you can request access or deletion at any time. Verification documents are stored privately and accessible only to authorised staff.

1. Who we are

MPS Estates is a property agency based at 66 Stratford Road, Solihull, Birmingham, B90 3LP. We are the data controller for personal information collected through this website. For any privacy-related questions, contact us at info@mpsestates.co.uk.

2. What we collect

We collect the following categories of personal data:

  • Account information: name, email address, phone number, password (hashed)
  • Address information: home or business address, postcode
  • Verification data: date of birth, ID documents (passport or driving licence), proof of address (bank statement or utility bill)
  • Property data: property details, photos, and pricing submitted for listing
  • Enquiry data: messages and enquiries you send through the website
  • Technical data: IP address, browser type, pages visited (for security and analytics)

3. How we use your data

We process your personal data for the following purposes:

  • To create and manage your account
  • To verify your identity and address (legal obligation)
  • To publish and manage property listings
  • To respond to enquiries and communicate with you
  • To process payments and manage subscriptions
  • To prevent fraud and maintain security
  • To send service-related notifications
  • To comply with legal and regulatory requirements

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: to provide services you have requested
  • Legal obligation: to verify identity as required by money-laundering regulations
  • Legitimate interest: to prevent fraud, maintain security, improve our services
  • Consent: for marketing communications (you can withdraw at any time)

5. How we store your data

Verification documents are stored in a private, non-public location and are accessible only to authorised MPS Estates staff. Passwords are hashed using industry-standard algorithms and are never stored in plain text. All connections to our website use HTTPS encryption.

6. Data sharing

We do not sell your personal data. We may share data with:

  • Payment processors: Stripe, for processing payments and subscriptions
  • Property portals: Zoopla, OnTheMarket (only property details, not personal data)
  • Service providers: hosting, email, and IT providers who process data on our behalf
  • Legal authorities: where required by law or to prevent fraud

7. Data retention

We retain your data for as long as your account is active, plus a reasonable period afterwards for legal and regulatory purposes. Verification documents are retained for 5 years from the date of your last transaction, as required by anti-money-laundering regulations. After this period, data is securely deleted.

8. Your rights

Under UK GDPR, you have the right to:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to correct inaccurate or incomplete data
  • Erasure: request deletion of your data (subject to legal retention requirements)
  • Restriction: limit how we use your data
  • Portability: request your data in a machine-readable format
  • Objection: object to processing based on legitimate interests
  • Withdraw consent: where processing is based on consent

To exercise any of these rights, email info@mpsestates.co.uk. We will respond within 30 days.

9. Cookies

We use a session cookie to keep you logged in. We do not use third-party tracking cookies for advertising. You can disable cookies in your browser settings, but this may affect website functionality.

10. Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

13. Contact

For any questions about this Privacy Policy or your personal data, please contact:

MPS Estates
66 Stratford Road
Solihull
Birmingham
B90 3LP
Email: info@mpsestates.co.uk
Phone: 0121 285 3988